Privacy policy

We may collect information you choose to provide, including:

• your name, email address and preferred contact method;
• questions, corrections or feedback you send by email; and
• basic technical and usage data, such as device type, browser, approximate location, referring page and pages visited, where our analytics or server logs collect it.

Please do not send passport numbers, payment passwords, verification codes or unnecessary sensitive documents by email.

We use personal information to:

• respond to enquiries, corrections and feedback;
• operate, secure, troubleshoot and improve the website;
• measure content and referral performance; and
• comply with legal obligations and prevent misuse.

Depending on the context, we rely on your consent, our legitimate interests in running a safe and useful information website, or a legal obligation.

Our website and partners may use cookies or similar technologies for essential functions, audience measurement and referral attribution. Affiliate links may include an identifier that lets a provider record that PandaVisit referred a visit or purchase. You can limit non-essential cookies through available consent controls or your browser settings, although some features may work differently.

We do not sell your personal information. We may share only what is reasonably necessary with:

• technology, hosting, communications and analytics providers working on our behalf;
• professional advisers, regulators or authorities where reasonably required; and
• a successor organisation in connection with a genuine business reorganisation or transfer, subject to appropriate safeguards.

Third-party websites and booking providers process information under their own privacy notices.

Information may be processed in countries other than your own. Where required, we use appropriate contractual or legal safeguards. We apply reasonable organisational and technical measures, but no online system is completely secure. We keep information only as long as needed for the purposes described above, including security, dispute and legal requirements, then delete or anonymise it where practical.

Depending on where you live, you may have rights to access, correct, delete, restrict or object to certain processing, withdraw consent, or receive a portable copy of information. You may also complain to your local data protection authority. We may need to verify your identity before completing a request, and some legal exceptions may apply.

PandaVisit is not directed to children under 16, and we do not knowingly collect their personal information without appropriate adult involvement. If you believe a child has submitted information to us, please contact us so we can review and remove it where required.

We may update this policy as the website or our legal obligations change. The date at the top shows the latest revision. Material changes will be highlighted where appropriate.